Shipping policy

 1. Processing Time:

  • Our luxury made-to-order items require careful craftsmanship and customization. Please allow 2-3 weeks for the production, crafting, and quality assurance process before your item is ready for shipment.

2. Shipment Method:

  • Orders are domestically shipped within the United States via UPS 2nd Day Air. All orders are securely packaged and insured to ensure the safe delivery of your luxury item. *If you would like the option to receive your item via next-day shipping an additional charge will be incurred

3. Shipping Charges:

  • Shipping charges are calculated at checkout and are based on the weight, dimensions, and shipping destination of the product. Free shipping may be offered for certain order values or promotions.

4. Tracking Information:

  • Once your order is processed and shipped, you will receive a confirmation email containing the tracking information. This allows you to monitor the status of your shipment until it reaches your doorstep.

5. Delivery Timeframe:

  • Estimated delivery times vary depending on the product's crafting process, shipping method selected, and the destination within the United States. Please refer to the product description or contact our Customer Service team for specific delivery estimates.

6. Signature Requirement and Insurance:

  • For security purposes and to ensure the safe receipt of your luxury item, a signature may be required upon delivery. All shipments are insured to cover any potential loss or damage during transit.

7. Address Verification:

  • To prevent shipping delays or errors, please ensure that the shipping address provided during checkout is accurate and complete. We are not liable for delays or misdeliveries due to incorrect address information.

8. International Shipping:

  • At this time, our shipping services are limited to domestic shipments within the United States. We do not currently offer international shipping for our made-to-order luxury products.

9. Contact Us:

  • For any inquiries, assistance with tracking, or special shipping requests, please contact our Customer Service team at info@jewelsfromipanema.com

Please Note:

  • Our shipping policy is subject to change. Any updates or modifications will be communicated through our website or direct communication channels.