Refund policy

 

Return and Refund Policy for Luxury Made-to-Order Products

Jewels from Ipanema takes immense pride in crafting exquisite, made-to-order luxury products tailored to your specifications. We strive for the utmost customer satisfaction and transparency in our policies. Please read the following guidelines concerning returns and refunds for our exclusive made-to-order items:

1. Made-to-Order Nature: All of our products are handcrafted and personalized to your preferences. As each piece is uniquely created based on your specifications, they are not typically eligible for returns or refunds unless there is a defect or discrepancy in craftsmanship upon arrival.

2. Defective or Incorrect Products: In the unlikely event that you receive a defective, damaged, or incorrect item, we are committed to rectifying the issue promptly. Please contact us within 10 days of receiving your product, providing clear photographs and a detailed description of the concern. We will assess the situation and determine the best course of action, which may include repair, replacement, or a refund.

3. Cancellations and Modifications: As our products are tailored to your individual preferences, cancellations or modifications to orders can usually only be accepted within a business week of placing the order, subject to the stage of production. After this period, we begin crafting your item, and cancellations or modifications may not be feasible.

4. Non-Refundable Deposit or Fees: For certain custom or made-to-order items that require upfront costs or deposits for materials, design, or production, these fees may be non-refundable.

5. Refund Process: Refunds, if applicable, will be processed within 5-10 business days of our confirmation of the return. Please note that the refunded amount may exclude shipping, taxes, or non-refundable fees as per our policies.

6. Return Shipping: In case of authorized returns, customers are responsible for securely packaging and shipping the item back to us. We highly recommend using a trackable shipping method and insuring the package to ensure its safe return.

7. Contact Us: For any concerns, inquiries, or to initiate a return or refund process, please contact our Customer Service team at clientcare@jewelsfromipanema.com

Please Note:

• This policy is applicable only to made-to-order luxury items and does not extend to other products or services.
• Each return and refund request will be evaluated on a case-by-case basis to ensure fairness and customer satisfaction.